For just a minute, let’s imagine something.
Imagine that you don’t have to spend 2-3 hours each day scrutinizing every single post in your Facebook group for spammy words.
Instead, you could instantly get notified whenever any group member uses spam words.
You could also be alerted of anything important in your group. Like when a member calls you out to seek help.
It would simply be awesome! Right?
But hey… This is neither mere imagination nor just a dream.
This is the reality of the Urgent Alerts feature of Convosight. Till date, this feature has detected over 433K potential spam and fake news comments.🙂
I owe it to my team at Convosight who worked relentlessly day in and day out to ensure that none of us community admins have any more sleepless nights thinking about spam.
See what problems the Urgent Alerts feature help solve for the admins using it.
In the next few minutes, you’ll know about:
- How Urgent Alerts helps you stay on top of important conversations and how it is different from Facebook’s Keyword Alerts
- How you can access the feature for your Facebook group
- How are some of the most successful community admins using it and what they think of it
So without further ado, let’s dive right into the details of Urgent Alerts.
An incredible way to monitor content and generate leads
To begin with, let me tell you how this is made possible. As you connect your group with Convosight, it taps into the conversations of your members.
No, we don’t use personal data about your members ever or share your group’s data with anyone. So, you can trust us on this just like 3200+ other community admins who are using Convosight.
Coming back to the feature now. Urgent Alerts comes pre-loaded with a set of keywords for your group. But, you can also create a custom list of words or phrases that you consider as spam or important for your Facebook group. And that too, category-wise. Have a look at the image below.
When the group members use any words marked under any of these categories, you are instantly notified.
In fact, you can even take action from then and there. You can:
- Report comment
- Turn off commenting
- Mute member
- Block member
- Remove post
- Block user
Isn’t this a great way to stay on top of spam, be available for members, and at the same time enhance group conversations?
Now I know what most of you are thinking… How is the Urgent Alerts different from Facebook’s Keyword Alerts?
For starters, the Urgent Alerts offers a very smooth experience. There are separate keyword cues, hence everything appears to be well-organised. (As you can see in the image in the previous section)
Facebook’s Keyword Alerts, on the other hand, offers just a single space to enter all your keywords no matter if they are spam or for lead generation. That said, all keywords tend to mix up that might confuse you.
Secondly, the Urgent Alerts sends you a notification over email highlighting the category in which you have new alerts. This certainly makes dealing with that conversation easier.
However, in case of Facebook’s Keyword Alerts, you receive alerts in the notifications section. And since there are already hundreds of other notifications for you, there is a high probability of missing out on important stuff.
See your important notifications getting lost? (But, not with Urgent Alerts!🙂)
Now, the important part.
How to access Urgent Alerts?
1. Login to Convosight with your Facebook group.
2. As you do, all groups associated with Convosight will be listed. Choose the one you wish to use Urgent Alerts for, by clicking on View Insights.
3. The health dashboard will appear. You’ll see the total posts, conversations, Engagement Rate (average actions per member per month) and Activity Rate (average comments and reactions per post per month).
If you wish to know more about these metrics, check out my article on Track these 6 key metrics to improve your Facebook group engagement.
4. Towards the right is the Urgent Alerts tab. As you click on it, you’ll see the different categories of keywords for your group. Click on the view button to see all posts that need your immediate attention.
5. All posts entailing those keywords will appear. The search bar on top has the list of keywords that are marked as important for your group.
6. You can easily change the keywords by clicking on the search tab above. A dialog box with the list of keywords will appear. Click on it to add or remove any keywords.
7. Hit save and click on refresh conversations. Your conversations will get updated with the posts containing new keywords.
Easy peasy, right?
Now that you know how to access it, check out the feature today. If you haven’t yet linked your group to Convosight, SIGN UP here. It’s absolutely free.🙂
How are some successful community admins using Urgent Alerts?
For my group Growth and Monetisation for Facebook Group Admins, I use the Urgent Alerts feature to get notified whenever any member calls out for help. I have included the keywords admin, tamanna, and moderator in the Admin report.
So, whenever a group member mentions any of these in their post, I or any other admin jumps in to guide him/her.
Besides, I also use it to track conversations around growth and engagement, collaboration, and feedback on Convosight product.
Sapna Sengar, one of the admins of Kids Nutrition and Recipes, which is one of the largest parenting communities I own, uses Urgent Alerts to tackle any medicinal recommendations in the group.
Since we do not encourage anyone to prescribe any sort of medication in the group, we have marked medicine names as keywords. So, whenever any member uses them, Sapna and all other admins instantly get notified and are able to take action.
Praveen Ganesh, who manages 12 Tamil communities of over 1.4 million members uses Ugent Alerts in his groups to tackle unnecessary promotions.
Talking about this group Country Medicine Siddha Medicine, he has marked keywords like whats app, contact, etc. that are blatant promotion. So, whenever any member uses any of these words, he gets notified and takes an action accordingly.
Here’s what community admins have to say about Urgent Alerts
1. Akansha Bansal, Admin of Parenting Mom Style
“Urgent Alerts has made managing my 2 groups easy. I get an email for resolving any urgent thing in my groups. And since email is one thing we tend to check every 2-3 hours, I’m able to take the necessary action in my groups.”
2. Praveen Ganesh, Admin of Tamil Doctor
“I’m mostly concerned about two types of comments, abusive words and contact information shared by small sellers. The urgent alerts feature helps me to easily check and remove them. It points out the exact conversation.”
3. Sheenu Goyal, Admin of Super Indian Women
“Ever since Facebook banned the sale of masks and sanitizers, I have been very cautious with these words in my Facebook group. Thanks to Convosight’s Urgent Alerts, I’m notified whenever anybody uses these words in my community further which I delete them immediately. It also helps keep my community spam-free.”
4. Sapna Sengar, Admin of Brain and Physical Development Activities
“Urgent Alerts feature is definitely time-saving for me. It has also helped reduce negativity in my groups as I track the posts daily and give warning to the members. Besides, I’m able to see any sort of medicine suggestions, spamming, abusive language, as and when they are used.”
5. Mohit Mahajan, Admin of Plates2Miles
“I’m instantly notified of the posts that require quick action or admin intervention. And that’s what I like about it. “
I’m incredibly pleased to share about the Urgent Alerts feature with you all. And will be more than happy if it makes managing the community any easier for you. So, try it out and let me know your thoughts. You can share your feedback in my group, Growth and Monetisation for Facebook Group Admins where hundreds of community admins are talking about it already and so much more about managing Facebook groups.🙂